FAQ’S

How much does it cost to restore my photo?

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The cost of restoration/manipulation/retouching will depend on the severity of damage and time required to fix it. Small repairs may take less than an hour but larger more complicated restorations may take many hours. I can only make a judgment once we have inspected the image. A full quotation will be sent to you by email. As a guide please refer to these prices.

What is the safest way to send you my photo?

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The safest way to send us your photo is not to send it at all but to have a scan made and then email that file to us. Alternatively you could put the scanned photo file onto a CD and post that to us. If you do decide to send us your original photo then please use a track and trace method to send it or even a courier to ensure it arrives safe and sound.

What is the quickest way to send you my photo?

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Ninjamail!
No, really the quickest and easiest way to send me your photo is by using this form
Failing that by email to pixelninja@jayagibson.com
If you have a Dropbox account you can send me link to that as well.
If none of these work, try this service – https://www.wetransfer.com/
How long will it take to restore my photo?

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I will normally have your order processed in 5-7 working days unless I have something else on that’s keeping me busy like assassinating evil dictators or practicing being invisible (I’m behind you) in which case I will advise you of how long you can expect until you receive your photo. Before I finalise anything, a proof of the restored photo will be emailed to you, for your approval before I go ahead and print your photo if you’ve requested a print. Delivery and courier services are beyond my control. Which is unusual for a ninja.

How can I pay?

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Jaya Gibson is trading under the name of Pixel Ninja and all payments are to be made payable to Jaya Gibson. You can pay using your Visa or Mastercard Credit Card online through my secure Paypal account. I will send you a link via email for the correct amount once you have accepted the quote. Paypal does not require any sign up and is processed through a securely encrypted web page. If you are in New Zealand then you can use internet banking to direct credit my account. Kiwibank Jaya Gibson 38-9003-0770917-03

What are the scanning requirements/guidelines for sending you my photo?

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That will largely depend on the size of print you have and the size of print you would like us to make for you. If your photo is very small and you would like it made larger then contact me for custom scanning settings. General settings for a 6×4 image: 600 dpi resolution Full colour RGB (even for black & white photos) Maximum quality JPEG setting This should result in file that is about 6-7MB in size. I can print up to poster size from this scanned photo, if required. If your original photo is smaller or larger than 6″ x 4″ then file size will vary accordingly, so will the final print size.